Social Media and Communication Policy

This policy outlines guidelines and expectations regarding interactions and communication through social media and other communication channels used by Nenya.

Professional Boundaries

• Nenya staff will not engage in personal or therapeutic conversations through social media or informal digital platforms.

• Communication about treatment or assessments must occur via official channels such as phone, email, or in-person consultations.

Confidentiality and Privacy

• Clients must refrain from sharing sensitive or confidential information publicly on social media platforms.

• Nenya will not disclose or discuss client information via social media or informal platforms.

Acceptable Use

• Social media interactions should remain professional, respectful, and aligned with Nenya's values and guidelines.

• Any inappropriate or disrespectful comments or behavior on Nenya's social media channels will be removed, and users may be blocked.

Direct Messages and Online Engagement

• Direct messages or comments relating to therapy, assessments, or other confidential matters should be redirected to official communication channels.

• Staff will not respond to therapy-related inquiries via social media messaging platforms.

Testimonials and Reviews

• Clients are welcome to provide reviews or testimonials; however, discretion regarding personal information is encouraged.

• Testimonials must respect confidentiality agreements and should not include identifiable personal or sensitive information.

Staff Conduct

• Nenya staff members are expected to maintain professionalism online, avoiding personal connections with clients on social media platforms.

• Staff must adhere to guidelines regarding online professionalism and confidentiality.

Reporting Concerns

• Concerns regarding social media interactions or communications should be reported directly to Nenya via our official contact channels.

Amendments to This Policy

• Nenya reserves the right to update this Social Media and Communication Policy as necessary, with changes communicated through our website.

Contact

For any inquiries or to report concerns, please contact us at [Insert Contact Email].